HERON Foods has recalled two Milka chocolate bars over fears they could trigger severe allergic reactions.
The budget supermarket – owned by B&M – has pulled Milka Daim and Milk Yoghurt bars after a labelling error means the ingredients aren’t written in English.
As a result, someone with an allergy to one of the ingredients may consume the treats and end up being ill.
Shoppers who are allergic to milk, almonds, soya, hazlenuts, wheat or other nuts are advised not to the affected chocs.
Nausea, diarrhoea, vomiting, swollen lips and a rash are just some of the symptoms of a mild allergic reaction to the foods.
In more serious cases, eating the foods can send those with severe allergies into anaphylactic shock, which can be life threatening.
Your product recall rights
PRODUCT recalls are an important means of protecting consumers from dangerous goods.
As a general rule, if a recall involves a branded product, the manufacturer would usually have lead responsibility for the recall action.
But it’s often left up to supermarkets to notify customers when products could put them at risk.
If you are concerned about the safety of a product you own, always check the manufacturer’s website to see if a safety notice has been issued.
When it comes to appliances, rather than just food items, the onus is usually on you – the customer – to register the appliance with the manufacturer as if you don’t there is no way of contacting you to tell you about a fault.
If you become aware that an item you own has been recalled or has any safety noticed issued against it, make sure you follow the instructions given to you by the manufacturer.
They should usually provide you with more information and a contact number on its safety notice.
In some cases, the manufacturer might ask you to return the item for a full refund or arrange for the faulty product to be collected.
You should not be charged for any recall work – such as a repair, replacement or collection of the recalled item.
Affected chocolate bars weigh 100g – the Milka Daim versions have a best before date of October 31, 2021 while the Milk Yoghurt ones have a best before date of February 1, 2022.
The retailer is advising customer who have one at home to check to see if the ingredients are in a foreign language.
If so, they should return it to their nearest Heron Foods store in exchange for a full refund. You don’t need to bring a receipt.
There are 290 Heron Food stores throughout the north of England, Midlands and Wales.
You can find your nearest one using the locator tool.
Worried shoppers can call the customer services team on 0345 6037300 or email at firstname.lastname@example.org.
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